Privacy Policy

1. General Provisions

This Privacy Policy governs the relationship between ioHUB (hereinafter referred to as the "Service", "we", "our") and users (hereinafter referred to as "User", "you", "your") regarding the collection, storage, processing and protection of personal data.

2. Data Collection and Usage

2.1. Data We Collect

During the use of the Service, we may collect the following types of data:

• User-provided data: information you consciously provide through feedback forms, including email address, Telegram username and message text.
• Technical data: IP address, browser type, operating system, data about interaction with Service tools.
• Anonymous data: aggregated statistics on tool usage that cannot be linked to a specific user.

2.2. Data Collection Purposes

We use collected data for the following purposes:

• Providing and improving Service tool functionality
• Processing user requests and feedback
• Analyzing Service usage to improve user experience
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Personal Data Processing

3.1. Legal Basis for Processing

Your personal data is processed on the following legal bases:

• Consent: when you provide data through feedback forms
• Legitimate interests: for improving the Service and ensuring its security
• Contract performance: for providing requested services

3.2. Data Retention Periods

We store personal data only for the time necessary to achieve the purposes for which it was collected:

• Feedback data: up to 2 years from last interaction
• Technical logs: up to 6 months
• Anonymous analytics: indefinitely

4. Data Protection

4.1. Security Measures

We implement comprehensive security measures to protect your data:

• Encryption of transmitted data using SSL/TLS protocols
• Regular security system updates
• Limited access to personal data for employees
• Regular data backups

4.2. Data Transfer to Third Parties

We do not sell or transfer your personal data to third parties, except:

• Cases required by legislation
• Processing services that act according to our instructions (e.g., hosting providers)
• With explicit user consent

5. User Rights

In accordance with applicable legislation, you have the following rights regarding your personal data:

To exercise your rights, please contact us through the feedback form on the contacts page.

6. Cookies and Similar Technologies

6.1. Cookie Usage

We use cookies and similar technologies for:

• Functionality: remembering your preferences and settings
• Analytics: understanding how the Service is used
• Performance: optimizing tool operation speed

6.2. Cookie Management

You can manage cookie usage through your browser settings. However, disabling some cookies may affect Service functionality.

7. Telegram Bot

7.1. Bot Data Collection

If you interact with our Telegram bot, we may receive:

• Your Telegram ID and username
• Messages sent to the bot
• Data about interaction with bot functions

7.2. Bot Data Usage

Data received through the Telegram bot is used exclusively for:

• Providing requested services
• Responding to your questions
• Improving bot functionality

We comply with Telegram Privacy Policy and Bot Privacy Policy.

8. International Data Transfer

As the Service is globally available, your data may be processed in different jurisdictions. We ensure adequate data protection during international transfer in accordance with applicable legislation.

9. Changes to Privacy Policy

We may periodically update this Privacy Policy. We will notify you of significant changes through a notice on the Website or by email. Continued use of the Service after changes means your acceptance of the updated Policy.

10. Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

• Through the feedback form on the Contacts page
• By email: through the contact form on the website

We undertake to respond to your request within 30 days of receipt.